Impressum

Limited Warranty

At PAMOJA, we are committed to providing reliable smart wearable products with high-quality standards. All PAMOJA products are carefully inspected and tested before shipment. We provide a 12-month limited warranty from the date of delivery against manufacturing defects in materials and workmanship under normal use. This warranty applies only to the original purchaser and is not transferable.

Warranty Coverage

During the warranty period, PAMOJA will provide technical support, repair, replacement, or other appropriate solutions for products that are confirmed to have manufacturing defects. Covered issues may include:

Product failure caused by manufacturing defects
Defective internal components under normal use
Charging or power issues caused by product defects
Functional failures not caused by misuse or external damage

Customers must contact PAMOJA before returning any product. Unauthorized returns may not be accepted.

Warranty Claim Process

To request warranty service, please contact us at:

Email:
sales@pamojahk.com

Please provide:

Order number
Customer name
Description of the issue
Photos or videos showing the problem
Proof of purchase

Our technical team may request additional information or troubleshooting steps to identify the issue.

Warranty Solutions

After evaluation, PAMOJA may provide one of the following solutions:

Technical support or troubleshooting assistance;
Repair of the defective product;
Replacement with the same or an equivalent product;
Other solutions depending on the specific situation.

Replacement products may be new or refurbished units with equivalent functionality.

Warranty Exclusions

This warranty does not cover:

1. Accidental Damage

Including but not limited to:

Drops, impacts, cracks, scratches, or physical damage
Damage caused by improper handling
Damage caused by water, liquid, or moisture beyond the product's rated protection level

2. Improper Use

Warranty does not apply to damage caused by:

Incorrect installation or operation
Unauthorized modifications or repairs
Use outside the product instructions
Use with incompatible accessories or devices

3. Battery and Consumable Components

Rechargeable batteries naturally lose capacity over time.

Normal battery performance degradation, reduced battery life after extended use, or charging performance changes caused by normal aging are not considered manufacturing defects.

4. Software and Compatibility Issues

PAMOJA smart products may require smartphones, applications, Bluetooth connections, or third-party platforms.

Warranty does not cover:

Compatibility issues caused by third-party devices
Operating system updates affecting product functions
Third-party application failures
Internet connection issues
AI service interruptions or accuracy limitations

5. Personal Preference

Warranty does not cover issues related to:

Personal expectations regarding sound quality, appearance, comfort, or wearing experience
Minor cosmetic differences
Product preference changes after purchase

Shipping for Warranty Service

If warranty service is approved:

Customers may be required to provide photos, videos, or other evidence before shipment.
Customers are responsible for shipping costs when sending products back unless otherwise required by applicable law.
PAMOJA will cover reasonable shipping costs for approved warranty replacements where applicable.

Customers must use the return instructions provided by PAMOJA. Products returned without prior authorization may be refused.

International Customers

For customers outside our shipping country, warranty service may require international shipping.

Customers should understand that international warranty processing may require additional time due to transportation, customs procedures, and inspection processes.

Disclaimer

This limited warranty provides specific legal rights. Customers may also have additional rights under applicable consumer protection laws in their country or region.

To the maximum extent permitted by law, PAMOJA's responsibility under this warranty is limited to repair, replacement, or the applicable remedy described above.

Contact Us

For warranty questions or support, please contact:

PAMOJA Trading & Service