Refund policy
Last updated: July 2026
At PAMOJA, we are committed to providing high-quality smart wearable products and a reliable shopping experience. All products are carefully inspected and tested by our manufacturing partners before shipment to ensure quality and functionality.
1. Return Period
We offer a 30-day return period. Customers may request a return within 30 days after receiving their order.
To be eligible for a return:
- The product must be unused or lightly inspected only.
- The product must be returned in its original condition.
- All accessories, manuals, packaging, and original materials must be included.
- Proof of purchase is required.
Products that show signs of use, damage, scratches, missing accessories, or altered packaging may not be eligible for a refund or may receive a partial refund depending on the condition.
2. How to Request a Return
Before sending any item back, please contact us at:
Please provide:
- Order number;Â
- Reason for return;Â
- Photos or videos of the product condition (if applicable)
Returns sent without prior approval will not be accepted.
Orders Placed with Phone Number Only
If you placed your order using only a phone number and did not provide an email address, you may request a return through the order confirmation link sent via SMS.
Please use the link provided in the text message to access your order details and submit a return request.
3. Return Shipping Costs
Non-quality related returns
For reasons such as:
- Change of mind;Â
- Ordered by mistake;Â
- Product preference changed;Â
- Compatibility misunderstanding
the customer is responsible for the return shipping cost. The product should be shipped using a trackable shipping service.
Defective or incorrect items
If you receive:
- A defective product
- A damaged item caused during transportation
- The wrong product
please contact us within 7 days after delivery.
After verification, PAMOJA will provide an appropriate solution, including:
- Replacement parts
- Product replacement
- Refund assistance
Return shipping costs for confirmed quality issues will be covered by PAMOJA.
4. Product Quality & Warranty
All PAMOJA products undergo factory quality inspection before shipment.
Smart wearable products include electronic components. Minor differences in appearance, packaging, or firmware updates may occur due to manufacturing improvements and do not necessarily indicate product defects.
If your product experiences a manufacturing defect under normal use, please contact us for assistance.
5. Refunds
Once your returned product is received and inspected, we will notify you regarding refund approval.
If approved:
- Refunds will be issued to the original payment method.
- Processing time is usually within 10 business days after approval.
- Bank or payment provider processing times may vary.
Original shipping fees are non-refundable unless the return is caused by a confirmed product defect or shipping error.
6. Exchanges
If you received a defective or incorrect product, please contact us first. We will evaluate the issue and provide the best solution.
For product upgrades or preference changes, customers may return the original product according to this policy and place a new order separately.
7. European Union Customers
For customers located in the European Union, you have the right to cancel your order within 14 days after receiving the product, according to applicable consumer protection regulations.
Returned products must be:
- Unused
- In original condition
- With all accessories and packaging included
Return shipping costs for change-of-mind cancellations are the responsibility of the customer unless otherwise required by applicable law.
8. Contact Us
For any return or refund questions, please contact:
PAMOJA reserves the right to refuse returns that do not meet the conditions stated above.